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Overview

The Locate platform lets you reach any user on demand through their available contact methods — critical alerts, push notifications, SMS, phone calls, pages, and urgent alert emails — without waiting for a system-triggered event.
Only users with the Locating role and Network admins can view a user’s private contact methods and send manual notifications.

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From the Dashboard

  1. Go to Locate > Dashboard.
  2. Find the user you want to reach, and click on their shift.
  3. In the sidebar, click Notify.
  4. In the pop-up window, review the user’s information and select the contact method you wish to reach them with.
  5. Define the callback extension or phone number.
  6. Optionally, add a message of up to 50 characters. Messages are supported for critical, push, SMS, and email notifications.
  7. Define the originator — the person who has requested to reach the recipient. If the originator does not have a Stenoa account, you can enter and save their name manually.
  8. Click Send.

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From the Members section

You can reach any member of your Workspace the same way:
  1. Go to Locate > Members.
  2. Search or filter for the desired member, then click their name to open the sidebar.
  3. Click Notify, and follow the same steps as above.

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Review or resend a notification

Every manually triggered notification — push notifications included — is recorded in the notification log alongside system-triggered notifications.
  1. Go to Locate > Notification logs.
  2. Filter by notification type or search by any field, then click the relevant row.
  3. Review the message content and originator. To send the notification again, resend it from this window.
See Locate for the full list of notification types and their delivery statuses.